If you’ve been browsing our website or eyeing our signs around the property, you may have noticed a new motto next to the Hanover logo - “Making Life Easy.” Although we’ve always been committed to providing excellent, first-class service to our residents, the Hanover Company is taking it one step further by pledging ourselves to our VIP’s- you. The staff at Hanover are making a promise - or what we are calling the Hanover Commitment- to both old and new residents. What is the Hanover Commitment (don’t worry, you aren’t married to us for life...unless you want to be)? The Hanover Commitment simply means that we guarantee the following: an exceptional move-in experience, attentive service response, and personal attention.
We know moving can be stressful and we promise to make your move as easy and convenient as possible by ensuring your apartment looks great upon move-in and that your move-in experience is hassle-free. As current residents can attest to, all service requests are handled within one business day. In fact, most are taken care of within the same day! We are proud of the state-of-the art amenities on our property and definitely embrace technology to make life easier, but we are committed to being there for you personally when you need us. In today’s busy and faceless tech-obsessed world, we ensure that you receive the personal attention you deserve. In fact, the Hanover family is so confident that you’ll love your new Hanover home and lifestyle that we guarantee it. If we can’t solve your concern, you’ll be able to move without penalty within the first 7 days. We promise not to falter on our commitment to making life easy for you.